F.A.Q

WHAT IS ENCORE BITES?

EncoreBites LLC is a Freeze Dried Food company specializing in various fruits and candies.

WHAT IS FREEZE DRYING?

Freeze drying, also called lyophilization or cryodesiccation, is a method of low-temperature dehydration. It involves freezing the product to -100°F and removing the resulting ice crystals through sublimation.

DO YOU ACCEPT CUSTOM ORDERS?

Yes we sure do, If you have any specific request or interested in placing a custom order please contact us, and we will be more than willing to help.

HOW LONG DOES IT TAKE TO FREEZE DRY?

That all depends on the type of machine you use and how much moisture is in the food item. Some items can take over 48 hours while others are done in a little as 4-5 hours!

WHATS THE DIFFERENCE BETWEEN FREEZE DRYING AND DEHYDRATING?

While both freeze drying and dehydration are methods of removing moisture from materials, freeze drying preserves the structure and nutrients of the material better, resulting in a higher quality end product suitable for applications where retaining original characteristics is important.

HOW DO I TRACK MY ORDER?

Once your order ships you will receive an email with the tracking number

WHEN WILL I RECEIVE MY ORDER?

Every item is made-to-order to maintain the freshness of the product. Processing time is currently around 3-5 business days (M-F), plus shipping time (which varies depending on the destination). You will receive an email with the tracking number once your order has been shipped!

HOW LONG DOES SHIPPING TAKE?

Click Here to find out more about our shipping policy.

WHAT IS THE RETURN POLICY?

Click Here to find out more about our return policy.

DO YOU ACCEPT WHOLESALE ORDERS?

Yes, to apply for a wholesale account Click Here!

CAN I MODIFY OR CANCEL MY ORDER AFTER PLACING IT?

If you need to make any changes to your order, please email us at info@EncoreBites.com or use the contact form to get in touch. We will make every effort to assist you; however, changes cannot be guaranteed once an order has been processed or shipped.

STILL HAVE QUESTIONS?

Email us at info@EncoreBites.com

HOW DO I ACTIVATE MY DISCOUNT CODE?

Discount codes must be entered at checkout.